30% OFF SITE-WIDE WITH EXPRESS SHIPPING!

FAQs

Frequently Asked Questions

(if more clarification is needed on anything, please reach out to us at info@officialbearshop.com)

HOW MUCH IS SHIPPING AND HOW LONG WILL IT TAKE?
- Free shipping is provided on all orders within the US.
- Orders to the US usually take 3-8 working days to be delivered to you.
- Shipping time will vary depending on location, method and other factors.

HOW DO I TRACK MY PACKAGE?
- We provide a tracking service through our website so you don't need to inconvenience yourself.
- Tracking numbers will be provided with your shipping notification email once the order is processed.
(Please note that tracking numbers in the US may take 24 hours to update, and tracking only updates upon arrival within certain countries.)

WHAT IF I CHANGE MY MIND? CAN I RETURN OR EXCHANGE MY ORDER?
- We can issue refunds within 30 days after your order arrives. However, it must be returned in the way it was received (inside of the original packaging).
- We offer free returns/exchanges if there are any defects associated with the merchandise. If a problem is present, please inform us within a week of your order's arrival.
- If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.

WHY WAS I CHARGED A DIFFERENT PRICE THAN STATED ON THE WEBSITE?*
- We are a US-based company and our prices are in USD. However, we've included a currency converter on our website that automatically converts this price to your local currency! Upon checkout, the prices will be converted and charged in USD.
- If you are using a credit card with any currency other than USD, there may be slight discrepancies between what you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.

*This applies to international orders.